Terms of Service

Learn more about our legal agreements and contractual terms

Important Legal Agreements

Meerkat Web Hosting Limited provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Meerkat Web Hosting Limited are subject to the following terms of service:

Indemnification Policy

You agree to use all Meerkat Web Hosting Limited services and facilities at your own risk. Meerkat Web Hosting Limited specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Meerkat Web Hosting Limited be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Meerkat Web Hosting Limited harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Meerkat Web Hosting Limited, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Meerkat Web Hosting Limited against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Meerkat Web Hosting Limited's server.

Meerkat Web Hosting Limited reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Meerkat Web Hosting Limited's server. Meerkat Web Hosting Limited shall be the sole judge of what violates this Policy.


At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. (Domain Name registration fee is nonrefundable).

We accept Visa, Master Card & PayPal. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Late Payments

All accounts are billed according to the dates they were first activated on. If you do not pay for your service renew by the invoice due date, your account will be suspended. If you do not pay for service renew in 7 days after suspension, your account will be terminated and all data stored will be deleted.

Late Payments - Fixed Rate Charges

All overdue invoices will include the following fixed-rate fees inline with the total invoice amount due.
Up to £999.99 - £40.00 fee
£1000.00 - £9999.99 - £70.00 fee
Over £10,000 - £100.00 fee

Late Payments - Statutory Interest

All overdue invoices will include the following Statutory Interest fees. This is 8% plus the Bank of England base rate for business to business transactions.


Customer may submit a cancellation request using the Customer Portal by selecting the ‘Request Cancellation” within service you are cancelling. To access your Customer Portal page please visit https://meerkatwebhosting.co.uk. Meerkat Web Hosting Limited does not permit cancellation via any other method. All notice of termination will be effective on the following billing due date for the Service being terminated, thirty (30) days after the cancellation notice is submitted or the end of your Term, whichever is longer. All Customer data remaining after the cancellation date will be destroyed for security and privacy reasons unless otherwise required by law. Customers are responsible for cancelling any payment subscriptions that they might have in place. Refunds will not be issued for subscription payments as it is the customer's responsibility.

Office 365 Business

Please note that all Office 365 accounts are subject to a minimum 12 month contact. However we allow you to pay monthly to make it more convenient and to help you manage your cashflow.

Refunds & Disputes

All services by Meerkat Web Hosting Limited are non-refundable with the exception of SSL Certificates which have a 30-day refund policy. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers with billing issues are should open a ticket for the billing department inside the Customer portal https://meerkatwebhosting.co.uk. Customer agrees not to chargeback or dispute any credit card or PayPal payments for services. A chargeback or dispute of payment for services rendered will result in an additional charge of one hundred fifty pounds GBP (“£150”) and will be subject to collection by an authorized collection agency. Disputes or chargebacks will result in immediate service termination. The customer is responsible for any fees and costs (including, but not limited to, reasonable attorneys’ fees, court costs and collection agency fees) incurred by Meerkat Web Hosting Limited in enforcing collection.

Acceptable Use Policy

All services provided by Meerkat Web Hosting Limited may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Meerkat Web Hosting Limited and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Meerkat Web Hosting Limited servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Limitation of Liability

Meerkat Web Hosting Limited shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Meerkat Web Hosting Limited servers going off-line or being unavailable for any reason whatsoever. Furthermore, Meerkat Web Hosting Limited shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Meerkat Web Hosting Limited servers. All damages shall be limited to the immediate termination of service.


Meerkat Web Hosting Limited cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Meerkat Web Hosting Limited are resold. Thus, certain equipment, routing, software, and programming used by Meerkat Web Hosting Limited are not directly owned or written by Meerkat Web Hosting Limited. Moreover, Meerkat Web Hosting Limited holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Meerkat Web Hosting Limited sees fit. FURTHERMORE, Meerkat Web Hosting Limited retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.